03 93384399

Not at Fault Claims

Had an accident that's not your fault? At Total Collision Repairs we understand that road accidents may happen at any time and you may not be aware of your rights at this stressful time. We offer a comprehensive range of repair services, providing exceptional customer service at every stage of the process, getting your vehicle repaired promptly as per manufacturer standards, with as little stress as possible.

Our Process:

  1. Contact Total Collision Repairs on the scene of the accident.
  2. We'll organise a 24 hour tow truck to bring your vehicle to our workshop.
  3. We may offer you a hire car.
  4. When the motor accident is not your fault, we'll handle your claim on your behalf.
  5. We'll assess the damage to your car, provide you with a detailed quote and let you know how long repairs will take.
  6. We carry out the repairs, keeping you informed along the way.
  7. All repair work is carried out as per manufacturer standards, using only genuine parts.
  8. We offer a 3 year guarantee on all our repairs.

Total Collision Repairs offers exceptional quality and service for all our customers. As an accredited VACC member we take pride in our workmanship, guaranteeing our vehicle repairs.

Your Guarantee includes:

  • 3 year Warranty on all workmanship, parts and repairs.
  • Repairs are carried out according to VACC Code of Practice.
  • We ensure quality and safety with all our vehicle repairs.
  • Only Genuine Parts are used in all our repairs.
  • We are a preferred dealer repairer for: Toyota, Honda and Hyundai.

Third parties

Private customers: Everyone is welcome into Total Collision Repairs. Our state of the art body works ensure that your car will look like new the moment you drive it out of our doors. We undertake all types of body work, including custom jobs.