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You can choose your repairer

Posted by Kym Campbell on Thursday, November 30, 2017


It's important for consumers to choose a car insurer who will allow them to decide who carries out their vehicle repairs in the event of a crash. Unfortunately many consumers are unaware they don't have the right to choose until they've had an accident and contacted their insurance provider. By then it's too late.

By simply selecting the 'Any Repairer' option upon renewal of your policy, you're taking the choice back into your own hands, and can be assured you get to decide what happens to your car after an accident.

As a VACC accredited smash repairer, Total Collision are happy to offer our RACV Comprehensive Insurance customers the following VACC special offer of up to $100 reimbursement of car insurance costs*. Download your voucher and bring it in when agreeing and engaging Total Collision to complete your vehicle repairs.


(*Conditions apply: This is a unilateral offer from each participating VACC Accredited Repairer. Hand this coupon together with RACV Comprehensive Insurance Choice of Repairer ‘Certificate of Insurance’ when presenting damaged vehicle to any participating VACC Accredited Repairer. The participating repairer may be an independent repairer or insurer’s partner repairer. Reimbursement is conditional upon agreeing with participating repairer that they will be repairer of choice for claim lodged by you and then only after the participating repairer is issued with an IAG Repair Authority. This offer is only available for 12 months and will cease on 14 October 2018. This offer is not made or endorsed by RACV Insurance).

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Why choose a VACC Certified Repairer?

Posted by Kym Campbell on Thursday, November 30, 2017


VACC and consumer groups have expressed concern over the loss of freedom for consumers to choose their own crash repairer in the event of an accident. If you have not had a claim recently, the chances are the rules have changed considerably since your last accident.

When a car owner is paying for repairs, most will pay close attention to the quotes they receive and evaluate where they are getting the best value. It is up to the repairer to quote accurately, explain what they are going to do and try to win the job on service and quality values. Some insurance companies have set up recommended repairer schemes & may go to extreme lengths to have repairs carried out within their repairer network.

Choosing a Repair company

  • Make enquiries locally as to who carries out good repair work and, if possible, look at a repair completed by this repairer.
  • Get a quote from the repairer and question them on exactly what the quote means and what work will be carried out. Any repairer who wants your business will take the time to explain this to you.
  • Look at the repairer's shop and equipment. Is it clean and well laid out, a place you comfortable leaving your car to be repaired with confidence?
  • Contact your insurer and check your policy. Find out if you are required to use their repairer. If so, ensure you receive a copy of the quote and the work is explained to you. If a repairer will not give you a copy of the quote, see if the insurer will send a copy to you before you make a final decision. If they are reluctant to do this, tell them you do not want to deal with someone who is not prepared to undergo the scrutiny you require. Remember, your vehicle is your asset and you should protect your rights.
  • If you feel pressured at any time, be prepared to argue for your rights or to walk away. You should be the one to choose who works on your car.
  • You may have a repairer you are comfortable with and have dealt with previously. You will have to check your policy wording, but you can insist that your repairer carry out the work.

As an accredited VACC member, Total Collision Repairs comply with industry equipment standards, repair standards, disputation procedures and offer a minimum 3 year warranty on all repairs. Contact us to discuss your vehicles repairs.

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